Texas fabus305 final exam/texas fabus305 final exam

QuestionQuestion 1When actual performance falls outside an acceptable range of variation, it is termed a(n) ________.significant deviationacceptable deviationlarge deviationinsignificant deviationQuestion 2This is the primary reason for why managers often travel long distances to have a face-to-face meeting with someone.Most communication is done through body language.It shows respect.Other forms of communication have security concerns.It communicates a sense of power, rank, and mobility.Question 3Value is any aspect of a product that customers ________ in the product.noticewant to seewill pay forlike or admireQuestion 4The great advantage of a written message is that it ________.is unambiguousis informalprovides a permanent recordis easy to provide feedback for2 pointsQuestion 5U.S. managers tend to rely on this style of communication.formal and writtenverbal and informalverbal and formal       informal and unwrittenQuestion 6Everything a manager does involves communication.TrueFalseQuestion 7A management information system (MIS) provides managers with ________ data.rawunanalyzedanalyzed and processednumericalQuestion 8________ is a measure of how readily a company can use its assets to generate profits.ActivityProfitabilityLiquidityLeverageQuestion 9One advantage of a written communication is that it provides a record of the information.TrueFalseQuestion 10Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.TrueFalseQuestion 11A ________ is the actual physical product encoded by the source.SourceThoughtMessageChannelQuestion 12Annual losses from organizational theft and fraud amount to about ________ per worker.$500$6000$2500$4500Question 13McDonald’s recently made productivity gains by cutting the ________.weight of an order of French frieswages of workerstime it takes to make French friestime workers were trainedQuestion 14Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.been confirmed for U.S. workers onlybeen confirmed repeatedlybeen largely discreditedfallen into disuseQuestion 15MBWA stands for management by ________.walking aroundwork areawork actionwritten action             Question 16Along the grapevine, ________.good news travels fastestgood news travels slowestbad news travels fastestbad news travels slowlyQuestion 17Value is created during the process of ________.inputs being storedoutputs being measuredoperations being controlledinputs being converted into outputsQuestion 18Which kind of control takes place after the actual work has been carried out?feedbackconcurrentforwardfeedforwardQuestion 19This is the primary goal of active listening.avoiding premature judgments or interpretations of the speaker’s messagedeveloping empathy with the speakerunderstanding the full meaning of the speaker’s messagefocusing on the speakerQuestion 20The manager has control over all three components of customer service interactions.TrueFalseQuestion 21When a budget is formulated, it is being used as a(n) ________ tool.controllingplanningleadershiporganizingQuestion 22W. Edwards Deming thought that ________ the key to productivity.managers werecontrolling costs wasboth managers and workers wereworkers wereQuestion 23A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.customer satisfactionemployee satisfactionefficiency       cost per unitQuestion 24A drawback to instant messaging is that it creates security problems.TrueFalseQuestion 25The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.value chainoutput chainsupply chaininput chainQuestion 26With respect to planning, Deming believed that ________ was most important for productivity.long-term planningshort-term planningmedium-term planningflexible planningQuestion 27The difference between male and female styles of communication exists ________.only in western culturesonly in the United Statesin every cultureonly in Asian culturesQuestion 28With respect to product quality, Deming believed that a company should never ________.put quality ahead of profitsbe satisfied with its current level of qualitypay more attention to quality than to pricetry to fix a product if it “ain’t broke”Question 29Control is the only managerial function that allows managers to make sure that organizational goals are being met.TrueFalseQuestion 30Firewalls, data backup, and encryption help prevent security breaches in organizations.TrueFalseQuestion 31In the Six Sigma system, this is the highest level of quality.Zero SigmaOne SigmaFour SigmaSix SigmaQuestion 32A spelling mistake in a message is an example of ________.a decoding erroran encoding errora receiver errora transmission errorQuestion 33A business model is ________.a competitor that a company seeks to emulatea strategic design for how a company intends to make profita theoretical ideal that a company seeks to emulate an unrelated organization whose practices a company seeks to emulateQuestion 34________ management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.ControlSystemsPlanningOperationsQuestion 35Immediate corrective action is designed ________.to get performance back on trackto punish employees for poor performanceto shake up an organizationto get to the root cause of a problemQuestion 36________ is the process of managing the sequence of activities and information along the entire value chain for a product.Supply chain managementSupply managementValue chain managementCustomer managementQuestion 37Which of the following is a disadvantage of written communication?vaguetime-consumingnot permanenthard to storeQuestion 38Controlling is the ________ in the management process.final stepmost important stepfirst stepleast important stepQuestion 39The channel is the ________.actual physical product from the source that conveys a purposeperson who sends the messageperson who receives the messagemedium that the messages travels throughQuestion 40Feedback is a response that confirms a message.TrueFalseQuestion 41Where did the modern era of manufacturing primarily begin?the coal industrysouthern cotton plantationsnortheastern textile millsDetroit automobile factoriesQuestion 42An example of nonverbal communication is ________.a smilea whispera voice mailan emailQuestion 43________ is a measure of an organization’s ability to meet its current debt obligations.ActivityLeverageLiquidity        ProfitabilityQuestion 44Japanese managers tend to rely on this style of communication.verbal and formalformal and unwritteninformal and verbalformal and writtenQuestion 45The control management function ensures that ________ in an organization.goals are setgoals are metplans are realisticplans are madeQuestion 46Which action best shows a speaker that you are paying close attention?smooth transitioning from listener to speakerdirect eye contactavoiding overtalkingavoiding interruptions of the speakerQuestion 47Henry Ford basing his assembly line on practices he viewed in Chicago slaughterhouses is an example of benchmarking.TrueFalseQuestion 48When a budget is used for controlling, it provides ________ against which resource consumption can be compared.flexible standardsquantitative standardsnonnumerical standardsqualitative standardsQuestion 49An advantage of management by walking around is ________.objectivitypersonal contactobtrusivenessperceptual biasesQuestion 50Feedback ________.must be writtenmust be spokencan be spoken, nonverbal, or writtencan be spoken, verbal, or oralQuestion 51A bus company is a ________ organization because its product is ________.manufacturing; busesservice; transportationmanufacturing; transportationservice; buses   

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